All Systems Operational
Agent apps Operational
Chat widget Operational
API Operational
Integrations Operational
Support chat on www.livechat.com Operational
Subprocessors' service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 11, 2020

No incidents reported today.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Resolved - This incident has been resolved.
Aug 5, 12:20 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 11:50 CEST
Investigating - The chat widget on our website (livechat.com) and in the application (my.livechatinc.com) is not working at the moment. We are investigating the issue. If needed, please contact support via email: support@livechat.com
Aug 5, 11:40 CEST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - The incident has been resolved. Chats that happened between 4:00am - 6:00am UTC are not yet visible back in Archives, our API team is loading them to the database. All data will be available later today
Jul 30, 08:27 CEST
Monitoring - A hot-fix has been implemented, Archives should be back to normal now. Our Team is monitoring the situation
Jul 30, 08:03 CEST
Investigating - We're experiencing small problem with displaying Archives in our Agent Application. Our Admin's team is already working on the case
Jul 30, 07:23 CEST
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:06 CEST
Scheduled - We will be performing a necessary database maintenance - Archives section in the application and sending transcripts will be unavailable at that time.
Jul 23, 12:51 CEST
Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.