All Systems Operational
Agent apps   Operational
Chat widget   Operational
API   Operational
Integrations   Operational
Support chat on www.livechatinc.com   Operational
Subprocessors' service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018

No incidents reported.

Aug 12, 2018
Resolved - This incident has been resolved.
Aug 12, 22:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 12:25 CEST
Update - We are continuing to work on a fix for this issue.
Aug 12, 11:49 CEST
Update - We are continuing to work on a fix for this issue.
Aug 12, 10:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 10:55 CEST
Investigating - We are currently investigating the issue and working on bringing servers back to work
Aug 12, 10:35 CEST
Completed - The scheduled maintenance has been completed.
Aug 12, 12:55 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 CEST
Scheduled - Maintenance has been scheduled between 8 AM and 11 AM UTC. You may not be able to access archives or tickets
Aug 2, 14:31 CEST
Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018
Completed - The scheduled maintenance has been completed.
Aug 2, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 05:00 CEST
Scheduled - Maintenance has been scheduled between 3 AM and 4 AM UTC. You may not be able to access archives or tickets.
Jul 31, 15:30 CEST
Resolved - This incident has been resolved.
Aug 2, 04:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 04:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 04:08 CEST
Investigating - We are currently investigating the issue and working on bringing servers back to work
Aug 2, 03:47 CEST
Aug 1, 2018

No incidents reported.

Jul 31, 2018
Resolved - We're glad to report that the incident is now resolved! You should not experience additional issues with affected endpoints, and the archived chats are reappearing in the Archives section of your LiveChat. Once again, our sincere apologies for any disturbances in your workflow.
Jul 31, 20:48 CEST
Monitoring - We've implemented the fix that should resolve the issue with the performance of all affected components. At the moment everything should be working fine, but we will continue to monitor this issue.

PLEASE NOTE that your account may be missing some of the archived chats from the last two to three hours. The data were not physically affected but, due to the issue with Archives component, it may take up to few hours for them to reappear on your license.
Jul 31, 17:47 CEST
Identified - Our administrators have identified the issue and are currently working on a solution. Unfortunately, no solid ETA yet but we will keep you posted – our sincere apologies for any disturbances in your workflow.
Jul 31, 17:20 CEST
Investigating - We are currently experiencing issues with LiveChat application for agents. You might experience problems with Archives, Tickets and integrations using Agent App Widget. Our administrators are currently investigating this problem
Jul 31, 16:41 CEST