All Systems Operational
Agent apps Operational
Chat widget Operational
API Operational
Integrations Operational
Support chat on www.livechatinc.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017
Resolved - This incident has been resolved. All chats are placed properly in the archives. No chat has been lost. If you have any questions - please reach us through support@livechatinc.com
Mar 22, 23:17 UTC
Update - More and more chats are being placed in the archives. Queues are dropping, yet still there are some chats that needs to catch up. Canned responses, tags and tickets are working properly now. We'll continue updating with the progress.
Mar 22, 21:02 UTC
Update - We are still working on those queues for archives and tickets. Still the canned responses and tags might be affected by the issue. We'll keep you posted.
Mar 22, 19:04 UTC
Update - We've confirmed that there are no issues with logging in and chatting. Ended chats are queued to be placed in the archives, so that section might be a bit behind. Working with tickets might be affected by those queues as well.
Mar 22, 17:55 UTC
Update - We had to restart our gateway servers. It seems that the signing in issue has been resolved. We are still working on the the issue with canned responses.
Mar 22, 17:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 17:07 UTC
Investigating - Some agents are reporting issues with canned responses loading and app signing in. Our team is investigating it, we'll keep you posted.
Mar 22, 16:38 UTC
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.