All Systems Operational
Agent apps   Operational
Chat widget   Operational
API   Operational
Integrations   Operational
Support chat on www.livechatinc.com   Operational
Subprocessors' service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - The database server and all components work properly now, the issue has been resolved. Our admins will continue to monitor the service. If you have any questions related to this problem, please start a chat with us at www.livechatinc.com.
Jan 15, 21:54 CET
Monitoring - The servers have been restored, we are monitoring their performance now. If you still cannot log into the application, please refresh it.
Jan 15, 21:46 CET
Identified - The issue has been identified and we are doing everything to implement a fix as soon as possible to restore the database server.
Jan 15, 21:22 CET
Investigating - We've noticed a problem with our database, there might be problems with logging into the application or using its components. Our team is investigating the issue.
Jan 15, 20:46 CET
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
Postmortem - Read details
Jan 11, 18:06 CET
Resolved - The database server and all components work properly now, the issue has been resolved. Our admins will continue to monitor the service. If you have any questions related to this problem, please start a chat with us at www.livechatinc.com.
Jan 9, 14:16 CET
Monitoring - The servers have been restored, we are monitoring their performance now. If you still cannot log into the application, please refresh it.
Jan 9, 12:11 CET
Identified - The issue has been identified and we are doing everything to implement a fix as soon as possible to restore the database server.
Jan 9, 10:49 CET
Investigating - We've noticed a problem with our database, there might be problems with logging into the application or using its components. Our team is investigating the issue.
Jan 9, 10:34 CET
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.