tag:status.livechat.com,2005:/historyLiveChat Status - Incident History2024-03-28T19:40:03+01:00LiveChattag:status.livechat.com,2005:Incident/203803902024-03-28T18:19:21+01:002024-03-28T18:19:21+01:00Issues with automatic transcript forwarding<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:47</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:35</var> CET</small><br><strong>Investigating</strong> - Automatic transcript forwarding may not work correctly, we are currently working on resolving the issue</p>tag:status.livechat.com,2005:Incident/200892132024-02-27T20:42:27+01:002024-02-27T20:42:27+01:00Issues with agent application accessibility<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:08</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:39</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:59</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:44</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:24</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:24</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/199830072024-02-24T09:00:57+01:002024-02-24T09:00:59+01:00Planned servers maintenance - partial outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:35</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance. At the time of the maintenance some function may be severely impacted:<br />- Archives, reports and tags will not be available,<br />- Integrations such as ChatBot, Messenger, WhatsApp - messages may not go through or be visible for agents,<br />- Transcripts in transferred chats may not be visible for agents,<br />- Chat Page may be impacted and not load correctly at times,<br />- Agents logouts may occur,<br />- Chat transcript may not be visible for visitors if they move between pages on your website.<br />The approximate time for the maintenance is 2 hours but we will keep it as short as possible. It will not affect licenses stored on our servers in Europe. We sincerely apologize for the inconvenience.</p>tag:status.livechat.com,2005:Incident/198738762024-02-07T09:00:56+01:002024-02-07T09:00:56+01:00USA servers scheduled maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:57</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance. At the time of the maintenance Archives section will be unavailable. This will affect licenses registered in USA-based datacenters.</p>tag:status.livechat.com,2005:Incident/197926182024-01-24T07:01:29+01:002024-01-24T07:01:29+01:00European servers scheduled maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>07:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:34</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance. At the time of the maintenance Archives section will be unavailable. This will affect only licenses registered in EU-based datacenters.</p>tag:status.livechat.com,2005:Incident/197364352024-01-17T12:36:56+01:002024-01-17T12:36:57+01:00Agent app login issue<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:42</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p>tag:status.livechat.com,2005:Incident/194602082023-12-17T03:42:27+01:002023-12-17T03:42:30+01:00ChatBot application log in issues.<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:36</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:11</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:01</var> CET</small><br><strong>Investigating</strong> - Customers may have difficulties logging in to the ChatBot application. Our administrators are currently working on a solution.</p>tag:status.livechat.com,2005:Incident/190744682023-11-10T12:14:13+01:002023-11-10T12:14:13+01:00Issues with mobile Application<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:14</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:12</var> CET</small><br><strong>Investigating</strong> - Mobile application loses connection after the screen is turned off. We are currently working on fixing the issue.</p>tag:status.livechat.com,2005:Incident/185431452023-09-19T10:00:02+02:002023-09-19T10:00:02+02:00Issues with Agent Application<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/181421692023-08-14T19:09:52+02:002023-08-14T19:09:52+02:00Issues with webhooks-based LiveChat integrations<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>19:09</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:56</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/181169272023-08-11T22:51:54+02:002023-08-11T22:51:54+02:00Issues with webhooks-based LiveChat integrations<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>22:51</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>22:07</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>17:04</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/179239332023-07-24T11:23:45+02:002023-07-24T11:23:45+02:00Issues with direct chat link access from Indonesia<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:23</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>21:41</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues. Using a direct link in Indonesia may require changing the link manually to https://secure.livechatenterprise.com/customer/action/open_chat?license_id=xxxx<br />xxxx should be replaced with your license ID number. The easiest way to find the license ID is to go to Settings > Channels > Chat page: https://my.livechatinc.com/settings/chat-page<br /><br />Your license ID is the number at the end of the chat page link found there.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>21:41</var> CEST</small><br><strong>Monitoring</strong> - The issue has been fixed, and the tracking code for Indonesian licenses should be updated automatically soon</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>18:27</var> CEST</small><br><strong>Identified</strong> - We are working on finding the solution for the access issue in Indonesia</p>tag:status.livechat.com,2005:Incident/178877432023-07-18T12:54:36+02:002023-07-18T12:54:37+02:00Issues with LiveChat tickets section<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:54</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:41</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:24</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/178717712023-07-17T01:00:21+02:002023-07-17T01:00:22+02:00Issues with Agent Application<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>01:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>00:30</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:43</var> CEST</small><br><strong>Identified</strong> - Issues are caused by our provider, we are working on resolving it as soon as possible</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:03</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.livechat.com,2005:Incident/175934712023-06-16T16:41:51+02:002023-06-16T16:41:52+02:00Issues with Message Translator integration and integrations based on API v3.2<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:52</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.livechat.com,2005:Incident/174165702023-05-30T07:18:35+02:002023-05-30T07:18:36+02:00Issues with accessing Agent Application<p><small>May <var data-var='date'>30</var>, <var data-var='time'>07:18</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>07:04</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>06:40</var> CEST</small><br><strong>Investigating</strong> - There are issues related to connection in the Agent App - agents might experience issues with connecting to the App or with sending messages.</p>tag:status.livechat.com,2005:Incident/172068672023-05-15T07:30:14+02:002023-05-15T07:30:14+02:00European servers scheduled maintenance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>06:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:24</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance. At the time of the maintenance Archives section will be unavailable. This will affect only licenses registered in EU-based datacenters.</p>tag:status.livechat.com,2005:Incident/171815932023-05-08T17:02:40+02:002023-05-08T17:02:41+02:00Delays on integrations<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>17:02</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:39</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> CEST</small><br><strong>Investigating</strong> - We are observing issues with webhooks causing delays on the integrations - we are investigating the issue</p>tag:status.livechat.com,2005:Incident/171331502023-05-03T18:33:26+02:002023-05-03T18:33:29+02:00Issues with accessing Agent Application<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:33</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:06</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:40</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:25</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating issue</p>tag:status.livechat.com,2005:Incident/171121022023-05-01T22:48:27+02:002023-05-01T22:48:27+02:00Issues with LiveChat application<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>22:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>21:45</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>20:49</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>20:48</var> CEST</small><br><strong>Investigating</strong> - Some licenses have issues with updating tickets and sending messages</p>tag:status.livechat.com,2005:Incident/169102032023-04-19T14:33:25+02:002023-04-19T14:33:25+02:00Issues with LiveChat application<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:33</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>13:42</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>13:23</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>12:59</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.livechat.com,2005:Incident/166599032023-03-28T12:30:06+02:002023-03-28T12:30:07+02:00Marketplace maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:13</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance of our Marketplace at that time. Purchases may not be possible or indicate incorrect data. Please refrain from using Marketplace within given timeframe if possible.</p>tag:status.livechat.com,2005:Incident/164723442023-03-13T12:37:43+01:002023-03-13T12:37:44+01:00Issues with accessing Agent Application<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:56</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:19</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:11</var> CET</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.livechat.com,2005:Incident/163810562023-03-08T01:31:19+01:002023-03-08T01:31:20+01:00Issues with connection in the Agent App<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:31</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:10</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:45</var> CET</small><br><strong>Identified</strong> - The issue is related to the CDN service provider, we are waiting for services to come back up.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>21:40</var> CET</small><br><strong>Investigating</strong> - There are issues related to connection in the Agent App - customers might experience issues with connecting to the App or with sending messages.</p>tag:status.livechat.com,2005:Incident/132719292022-11-17T19:11:03+01:002022-11-17T19:11:04+01:00Issue with agent application<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:11</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:43</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:06</var> CET</small><br><strong>Identified</strong> - We are working on resolving the issue</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:54</var> CET</small><br><strong>Investigating</strong> - New messages in archives may not be visible in archives right away, we are investigating the issue</p>